Delete Your Data

WordGallery respects your privacy and your right to control your personal information.

You may request deletion of your account and associated personal data at any time.

This page explains what information we store, why we store it, and how you can request deletion.

Why We Store Your Data

WordGallery uses your Firebase User ID (UID) together with your account credentials to securely associate your data with your account.

This allows us to:

• Restore your game progress when you sign in on a new device.
• Synchronize your progress across multiple devices.
• Restore eligible premium subscriptions and purchases.
• Preserve virtual currency (Gold), rewards, achievements, and gameplay history.
• Prevent accidental loss of purchased digital content.

Most core gameplay features are available without creating an account.

However, cloud-based features such as synchronization, purchase restoration, sharing, invitations, customer support, and online leaderboards require an authenticated account.

What Data Will Be Deleted?

When your deletion request is completed, we permanently delete or anonymize, where appropriate, information associated with your account, including:

• Your account information (email address, display name, nickname, Firebase User ID)
• Your game progress
• Achievements and statistics
• Online leaderboard participation
• Virtual currency (Gold)
• Premium entitlement records stored by our backend
• Gameplay history associated with your account
• Customer support requests linked to your account

Please note that some information may be retained where required by law, for fraud prevention, dispute resolution, or to comply with legal obligations.

What Will Not Be Deleted?

Certain information is managed by third-party providers and must be handled through their respective services.

Examples include:

• Apple App Store purchase history
• Google Play purchase history
• Payment records maintained by Apple or Google
• Crash reports and anonymous analytics that can no longer be linked to your identity
• Information retained solely to comply with applicable legal obligations

Deleting your WordGallery account does not automatically cancel an active subscription.

Subscriptions must be cancelled through your Apple App Store or Google Play account settings.

How to Request Data Deletion

You may request deletion by sending an email to:

[email protected]

Please include:

• The email address associated with your WordGallery account.
• A statement such as:

"I request deletion of my WordGallery account and all associated personal data."

For security reasons, we may request additional information to verify ownership of the account before processing your request.

Processing Time

We aim to process deletion requests within five (5) business days after verifying your request.

Once the deletion has been completed, you will receive a confirmation email.

Important Notice

Account deletion is permanent.

Once completed:

• Your game progress cannot be recovered.
• Virtual currency (Gold) cannot be restored.
• Gameplay history will be permanently removed.
• Premium purchases already made through Apple or Google remain associated with your App Store or Google Play account, but your in-game data will no longer be available unless otherwise required for purchase restoration.

Questions?
If you have any questions regarding your privacy or your account, please contact [email protected].